Shipping policy

 

At Casa Leo, customer satisfaction is our top priority. If you are dissatisfied with a Casa Leo product, you can return your product for a refund within 90 days of purchase.

Only products purchased directly from smartypear.com are eligible for return, and proof of purchase in the form of an order number or receipt must be provided.

If you purchased a Casa Leo product through Chewy or Amazon, please initiate a return on those sites.

Shipping Costs

Customers are responsible for paying the cost of return shipping. If needed, Casa Leo will send a return label at a flat rate cost of $75 (deducted from refund amount).

Return Process

 

  • Contact Casa Leo Customer Care at support@casaleopet.com to initiate a return. Please provide your invoice number and a copy of your receipt. 
  • Repackage your product in the original box with all original packing materials and contents.
  • Return Check List
    1. Place the device right side up in the box 
    2. Remove all litter from the device
    3. Fully wipe down device (including drum interior)
    4. Ensure all original packaging is used to repackage device
    5. Ensure all accessories (manuals, power cord, litter mat, waste liner bags, and plushies) are included 
    6. Please report damages (if any) to support@casaleopet.com prior to shipping
  • Purchase a shipping label. If you do not wish to purchase your own shipping label, your customer care representative will email one to you. A flat rate of $75 will be deducted from your refund. 
  • Receive your refund. Once we have received and processed your returned product, we will issue a refund to your original payment method. Please allow up to 14 days for the refund to process. Your bank may require additional days to apply the refund to your account. 

Out-of-Stock Discount Program (RESTOCK)

At Casa Leo Pet, we appreciate your patience and loyalty. If an item is out of stock, you can still place an order using the RESTOCK discount code at checkout to receive a $50 discount. This program allows customers to secure their order in advance while waiting for the product to become available.

Important Information:

  • All orders placed using the RESTOCK discount are considered in transit upon purchase, as they are immediately allocated within our factory’s production queue.

  • These pre-ordered items cannot be canceled or modified once placed, as they are already part of the restock shipment.

  • Standard return policies apply once the item has been shipped to you. Please refer to our Return Policy for details on eligible returns.

  • Shipping timelines are subject to change based on production and logistics. While we anticipate restocking within our estimated timeframe, delays may occur due to manufacturing or supply chain factors. We will notify customers of any changes as soon as possible.

By placing an order under the RESTOCK discount program, you agree to these terms and acknowledge that your product is subject to the same fulfillment and shipping policies as all standard purchases.