Casa Leo Warranty
This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift and shall not be extended to any other person or transferee.
Type of Warranty
The warranty is offered for free from the date of purchase for a period of 1 year. A 3 year extended warranty is available for purchase. In the case of a covered warranty defect, Casa Leo will at its option either: (A) repair the product using new or refurbished parts; or (B) replace the product with an equivalent new or refurbished product.
Service
This warranty does not cover defects or damage arising from improper use or maintenance, normal wear and tear, commercial use, accident or external causes. It also does not cover damages caused when using non-clay clumping litter. Unauthorized repair, modification or customization of your product voids this warranty. For warranty service on covered defects during the warranty period, contact Casa Leo using support@casaleopet.com
Warranty Coverage for RESTOCK
All purchases made under the RESTOCK discount program are covered by Casa Leo Pet’s standard warranty policies. The warranty period begins from the date of shipment of the product to you, not from the order date. Orders placed using the RESTOCK discount are not eligible for cancellation or modification once confirmed, as they have already been ordered from the factory. In the event of a shipping delay, the warranty will still activate upon dispatch from our warehouse. For more details, please refer to our Shipping and Return Policy.