Casa Leo Pet – Shipping & Return Policy

(Effective May 2025)

1. Shipping

1.1 Free Shipping in the Contiguous U.S.

  • We ship free via FedEx Ground to the 48 contiguous United States.

  • Orders leave our warehouse within 2-3 business days (Mon–Fri, excluding holidays).

  • Delivery time depends on FedEx’s transit schedule and your location.

  • A signature may be required on self-cleaning litter boxes.

1.2 RESTOCK (Out-of-Stock) Products

  • Any item shown as “RESTOCK” is immediately reserved for you in our factory queue.

  • Published ship dates are estimates and may shift due to production, logistics, or customs.

  • Once inventory arrives, orders ship in the sequence received under our standard FedEx process.

  • By purchasing a RESTOCK item you acknowledge these terms.

1.3 Shipping Outside the Contiguous U.S.

We do not ship directly to non-contiguous U.S. addresses, but Casa Leo products are available on Petco.com for:
✔ Alaska ✔ Hawaii ✔ Puerto Rico ✔ APO/FPO

2. Risk-Free $0 Trial

Trial Length Grace Period Deadline to Request Refund Deadline to Complete Return
14 days + 1 day Day 15 after delivery 30 days from refund request

  • The 14-day trial begins on the delivery date (Day 0).

  • A 1-day grace period is built in for mishaps—request a refund any time up to 11:59 p.m. local time on Day 15.

  • Once your refund request is approved, you have 30 calendar days to ship the product back. If the item is not in transit by Day 30, the refund will be canceled.

No restocking fees apply during the $0 trial, but original outbound shipping costs (if any) are non-refundable.

3. Returns After the Trial Period

  • If you miss the Day 15 refund-request deadline, the order becomes final sale.

  • For approved refunds, returns must be:

    • In like-new condition, free of litter and odors.

    • Packed in the original shipping carton with all accessories and manuals.

4. How to Return

  1. Contact Us – Email support@casaleopet.com with your order number to obtain an RMA and, if desired, a prepaid label.

  2. Repack – Follow the checklist in Section 5.

  3. Ship –

    • Use your own carrier or our discounted FedEx label (USD $75 deducted from your refund).

  4. Refund – Allow up to 14 days after we receive the item for inspection and refund processing. Your bank may add additional posting time.

5. Return Checklist

✔ Remove all litter and wipe interior surfaces.
✔ Stand unit upright in the original box.
✔ Use all factory foam/plastic inserts.
✔ Include power cord, mat, waste bags, manual, plushies, and any extras.
✔ Photograph and report pre-existing damage before shipping.

6. Policy Notes & Exceptions

  • RESTOCK items follow the same trial and return rules once shipped.

  • Items damaged through misuse, neglect, or improper packaging may receive a partial or zero refund at our discretion.

  • The policy applies only to purchases made directly at CasaLeoPet.com. Third-party sellers may have different terms.

  • We reserve the right to update this policy at any time; the version in force on your purchase date governs your order.

Need help or have questions?
Email support@casaleopet.com or chat with us at CasaLeoPet.com.