Shipping & Return Policy

Effective May 2025

1. Shipping

Free Shipping in the Contiguous U.S.

We ship free via FedEx Ground to the 48 contiguous United States. Orders leave our warehouse within 2–3 business days (Mon–Fri, excluding holidays). Delivery time depends on FedEx’s transit schedule and your location. A signature may be required on self‑cleaning litter boxes.

RESTOCK (Out‑of‑Stock) Products

Any item shown as “RESTOCK” is immediately reserved for you in our factory queue. Published ship dates are estimates and may shift due to production, logistics, or customs. Once inventory arrives, orders ship in the sequence received under our standard FedEx process. By purchasing a RESTOCK item, you acknowledge these terms.

Shipping Outside the Contiguous U.S.

We do not ship directly to non‑contiguous U.S. addresses, but Casa Leo products are available on Petco.com for:

✔ Alaska ✔ Hawaii ✔ Puerto Rico ✔ APO/FPO

2. Standard 90‑Day Return Window

You may initiate a return within 90 calendar days from the delivery date.

Requirements

  • Product must be in like‑new condition, free of litter and odor.

  • Original packaging and all accessories/manuals must be included.

  • A USD $75 restocking fee applies, covering shipping and inspection.

  • Refunds are prorated based on condition, usage, and completeness at our discretion.

Not Eligible for Refund

  • Returns initiated after 90 days.

  • Items with heavy wear, missing components, or signs of neglect.

  • Items not returned in the original shipping carton with inserts.

3. How to Return

  • Step 1 – Contact Us
    Email support@casaleopet.com with your order number to request an RMA (Return Merchandise Authorization) and, if desired, a discounted prepaid FedEx label.
  • Step 2 – Repack
    Follow the checklist in Section 4.
  • Step 3 – Ship
    Use your own carrier or our FedEx label (USD $75 fee applies).
  • Step 4 – Refund Processing
    Allow up to 14 days after the item is received for inspection and refund issuance. Bank processing times may vary.

4. Return Checklist

  • Remove all litter and wipe interior surfaces.
  • Stand unit upright in the original box.
  • Use all factory foam/plastic inserts.
  • Include power cord, mat, waste bags, manual, plushies, and extras.
  • Photograph and report pre‑existing damage before shipping.

5. Policy Notes & Exceptions

  • RESTOCK items follow the same return rules once shipped.

  • Items returned damaged due to misuse or improper packaging may receive partial or no refund.

  • This policy applies only to purchases made at CasaLeoPet.com. Third‑party sellers may have different terms.

  • Policy terms are subject to change; the version effective on your purchase date applies.

Questions or Concerns?

Email: support@casaleopet.com
Chat: Available at CasaLeoPet.com