Shipments typically leave our warehouse 2-3 business days after an order is placed, via FedEx Ground or USPS. Please note this estimate does not include weekends and holidays. Delivery time will vary based on your location.

Our Leo’s Loo products are packed in a large box to protect them during shipping and the exterior clearly indicates what is inside. Depending on your address, our shipper might require a signature.

As dedicated cat parents ourselves, we understand the uncertainty of ordering pet products online. If you (or your pet!) are dissatisfied with a product, you may return it for a refund within 90 days of purchase. To return a Leo’s Loo Too you will need the shipper box and packing material, so please hang onto those during the kitty adjustment period! Contact us directly to start a return support@casaleopet.com